At Outdo, we are committed to delivering high-quality digital services efficiently and professionally. This policy outlines how we define service delivery, handle potential delays, and ensure a smooth experience for our clients. 

1. Service Delivery Definition 

• A service is considered delivered upon completion of the agreed scope of work and submission of final files via email. 

• For website projects, delivery is marked by website launch or handover. 

• For branding, content, and marketing services, delivery is confirmed through the final email submission of files or approved posts. 

2. Delivery Timelines 

• Each service has unique timelines based on scope and complexity. 

• Delays may occur due to technical issues, lack of materials, delayed approvals, or unforeseen circumstances. 

• Clients will be informed of any delays through their preferred communication channel (email, WhatsApp, or phone). 

3. Client Approvals & Delays 

• Clients must approve initial briefs and provide necessary materials before work begins. 

• If approvals, feedback, or inputs are delayed by the client, the project timeline will be adjusted accordingly. 

• If a client is unresponsive for 30 days, Outdo will issue a final follow-up email before pausing the project or withholding final files until outstanding payments are cleared. 

4. Handling Delays 

• If a delay is caused by Outdo, we will extend the deadline accordingly, but no refunds or discounts will be offered. 

• If the delay is due to incorrect briefing or mid-project scope changes, additional charges may apply. 

5. Service Handover & Completion 

• Once the final project delivery email is sent, clients have 3 business days to raise any concerns. If no response is received, the project is considered completed and closed. 

• For website projects, 30 days of post-delivery support is included. For other services, post-delivery support is evaluated on a case-to-case basis. 

6. Force Majeure Clause 

• In the event of unforeseen global or local disruptions (e.g., natural disasters, pandemics, regulatory changes), Outdo reserves the right to modify delivery timelines as necessary. 

7. Post-Delivery Revisions 

• Once a project is marked completed, additional revisions will be subject to extra charges unless stated otherwise in the original agreement.